01 Introduction

This Privacy Policy applies to information processed in connection with our website, product inquiries and business communications. It should be read alongside our Terms & Conditions.

By using our website, you acknowledge this policy. Where consent is required by applicable law, we will seek that consent separately. This policy does not override any privacy rights that apply to you by law.

02 Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

• Contact information: Name, email address, phone number, company name and other details you choose to provide.
• Inquiry information: Messages, quotation requests, product interests, technical requirements and related correspondence.
• Order information: Details needed to process or manage a confirmed order, delivery arrangements and customer communications.
• Technical information: IP address, browser type, device information, operating system and basic website activity, where collected by our website or service providers.
• Cookie and usage information: Information about website interactions and preferences, where cookies or similar technologies are used.

Please avoid sending passwords, payment card details or other sensitive information through general inquiry forms or ordinary email unless a secure, authorized process specifically requires it.

03 How We Use Your Information

Information may be used for legitimate business and website purposes, including:

• Responding to questions, product inquiries and quotation requests.
• Confirming technical requirements and communicating product information.
• Processing, coordinating and supporting orders where applicable.
• Providing customer service and addressing complaints or requests.
• Maintaining website functionality, reliability and security.
• Understanding website usage and improving content and user experience.
• Detecting misuse, preventing fraud and protecting our business and visitors.
• Meeting applicable legal, regulatory and record-keeping obligations.
• Sending relevant business updates or marketing communications where permitted and, when required, with your consent.

We aim to use information only for purposes that are relevant to the context in which it was collected.

04 Legal Grounds for Processing

Where applicable privacy laws require a legal basis for processing, we may rely on one or more of the following grounds, depending on the circumstances:

• Your consent, where consent is required.
• Steps taken at your request before entering into a business arrangement.
• Performance of a contract or management of an order.
• Compliance with legal obligations.
• Legitimate business interests, where permitted and appropriately balanced against your rights.

05 Cookies & Analytics

Our website or its service providers may use cookies and similar technologies to support essential functionality, remember preferences, understand website traffic or improve performance.

Depending on the tools configured on our website, these technologies may collect information about pages visited, browser activity, referral sources and interactions with website content.

The exact cookies and analytics tools in use depend on the website's current configuration. Please contact us if you require information about a particular tracking technology.

06 Sharing of Information

We do not sell personal information to third parties as part of our stated privacy practices. We may disclose relevant information in limited circumstances, such as:

• Service providers: Website hosting, technical support, communication tools, analytics or other providers supporting our operations.
• Order fulfillment: Delivery or logistics providers when information is needed to fulfill an order.
• Professional advisers: Legal, accounting or other advisers where reasonably necessary.
• Legal requirements: Authorities or other parties when disclosure is required by law or valid legal process.
• Business protection: Where reasonably necessary to protect rights, security, property or prevent fraud.

Where appropriate, we seek to ensure that service providers handle information according to suitable confidentiality and security requirements.

07 Data Security

We aim to use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You should take care when sharing information online and use appropriate security practices on your own devices and accounts.

08 Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including handling inquiries, managing business relationships, maintaining relevant records, resolving disputes and meeting legal obligations.

Retention periods may vary according to the type of information, the nature of the business relationship and applicable requirements. When information is no longer needed, we aim to delete it or otherwise handle it appropriately, subject to lawful retention requirements.

09 Your Privacy Choices & Rights

Depending on applicable law and the circumstances, you may be able to request access to personal information we hold about you, correction of inaccurate information, deletion, restriction of certain processing, or withdrawal of consent where processing relies on consent.

You may also be able to:

• Ask questions about how your information is used.
• Request correction of inaccurate contact details.
• Opt out of marketing communications where offered.
• Manage cookies through your browser or available consent settings.

To make a privacy-related request, contact us using the details provided below. We may need to verify your identity before acting on a request. Some information may need to be retained where required by law or for legitimate, lawful business purposes.

10 Third-Party Services

Our website may rely on third-party services for hosting, website functionality, spam prevention, analytics, communications or other operational purposes.

These providers may process certain information as needed to provide their services, according to their respective terms and privacy policies. Their practices may differ from ours.

We encourage you to review the privacy information of relevant third-party services when using their features.

11 Children's Privacy

Our website and industrial product information are intended primarily for business customers and general audiences capable of using the services lawfully. We do not knowingly seek to collect personal information from children in circumstances where doing so is prohibited by applicable law.

If you believe a child has provided personal information inappropriately, please contact us so the matter can be reviewed.

12 External Websites & Links

Our website may contain links to external websites for convenience or additional information. We do not control the privacy practices, content or security of those websites.

When you follow an external link, the privacy policy and terms of the destination website will apply to your use of that service.

13 Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, website functionality, service providers or applicable legal requirements.

Updates will be published on this page with a revised last-updated date. We encourage visitors to review the policy periodically.

14 Contact Pakistan Heaters

If you have questions about this Privacy Policy, wish to make a privacy request or need clarification about how information is handled, please contact our team through the contact details published on our website.

Website: pakistanheaters.com